Resources
Consulting Assessment in the BPO Industry in the Philippines
" Tests of business English do exist. Large testing organizations such as Cambridge ESOL (UK) and Educational Testing Service (USA) has produced a selection of business English tests (e.g. BULATS, BEC, TOEIC), claiming that they can be used within workplace to meet their needs. But can they? These 'business English' skills tests appeal to a broad section of the working population world-wide as they are offered by large well-known and respected examinations and bodies and provide useful certification for entry into various workplaces... However, such large-scale tests have been found to be ineffective in meeting the particular business requirements for [...]
6 Step Checklist to an Effective Training Needs Analysis
Designing a culture & communication training program can lead to huge success -or it could fail. Without a good training needs analysis, you are bound to create a course that is not only generic but ineffective. This is where using a checklist can make it easier for you. This checklist will show you: What steps you need to take in order to complete a comprehensive training needs analysis. Which information you will need to create a tailored culture & communication training program. Why it is important for you to gather these information to meet business as well as customer [...]
Call Center Training Evaluation
Have you ever wondered whether your training program has any impact on learning? Do you want to redesign your training materials but not sure where to start? With Future Perfect's easy-to-use evaluation form, you can assess if your training program is useful and effective. With this free evaluation form, you willl be given a framework that gives you a holistic assessment of training in an occupational setting. You will be able to assess whether your training program: Is designed around an effective training methodology Has strong course structure Follows achievable outcomes & objectives Uses content that is relevant and appropriate. Download this [...]
Are We Getting the Right People for the Job?
A Study of English Language Recruitment Assessment Practices in the Business Process Sector: India and the Philippines In this research article written by Dr. Jane Lockwood, you will learn how call centers carry out English language recruitment assessments and find out: What makes an English language assessment effective and worthy of investment What the common poor practices are in assessing employees' communication skills Practical suggestions how to improve recruitment measures Download FREE Research Article
Virtual Team Management
Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place them in the right account. BUPLAS Training - Transform people with tailored culture and communication training. BUPLAS Operations - Exceed KPIs through targeted coaching & quality scorecards. QUARTO Analytics - Track and analyze performance across all departments with ease. Download FREE Research Article
Training the Call Centre Communications Trainers
Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place them in the right account. BUPLAS Training - Transform people with tailored culture and communication training. BUPLAS Operations - Exceed KPIs through targeted coaching & quality scorecards. QUARTO Analytics - Track and analyze performance across all departments with ease Download FREE Research Article