Resources
Discursive control and power in virtual meetings
Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place them in the right account. BUPLAS Training - Transform people with tailored culture and communication training. BUPLAS Operations - Exceed KPIs through targeted coaching & quality scorecards. QUARTO Analytics - Track and analyze performance across all departments with ease. Download FREE Research Article
Learning for the workplace
Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place them in the right account. BUPLAS Training - Transform people with tailored culture and communication training. BUPLAS Operations - Exceed KPIs through targeted coaching & quality scorecards. QUARTO Analytics - Track and analyze performance across all departments with ease. Download FREE Research Article
The workplace, the society, and the wider world
Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place them in the right account. BUPLAS Training - Transform people with tailored culture and communication training. BUPLAS Operations - Exceed KPIs through targeted coaching & quality scorecards. QUARTO Analytics - Track and analyze performance across all departments with ease. Download FREE Research Article
Developing an English for Specific Purpose Curriculum for Asian Call Centres: How Theory Can Inform Practice
Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place them in the right account. BUPLAS Training - Transform people with tailored culture and communication training. BUPLAS Operations - Exceed KPIs through targeted coaching & quality scorecards. QUARTO Analytics - Track and analyze performance across all departments with ease. Download FREE Research Article
What Causes Communication Breakdown in the Call Center?
Learn more about how the BUPLAS ECOSYSTEM can help you succeed in recruitment, training, and operations. BUPLAS Recruitment - Assess and identify top performers and place them in the right account. BUPLAS Training - Transform people with tailored culture and communication training. BUPLAS Operations - Exceed KPIs through targeted coaching & quality scorecards. QUARTO Analytics - Track and analyze performance across all departments with ease. Download FREE Research Article
Assessment of Business and Professional Language for Specific Purposes
"First, we must ask the question about how we ensure that LSP assessment development is context sensitive and to what degree. How does the assessment meet the changing needs within the requirements of the industry, worksite, or educational institution? Conventional practice in LSP testing is that the assessments themselves are carried out by applied-linguistic experts suitably trained as language assessors. However, workplaces are challenging this practice. Why can quality-assurance personnel in banks not assess communication skills? What are the issues in training such personnel to carry out LSP assessments? "-Dr. Jane Lockwood In this research article written by Dr. [...]