Consulting Assessment in the BPO Industry in the Philippines
" Tests of business English do exist. Large testing organizations such as Cambridge ESOL (UK) and Educational Testing Service (USA) has produced a selection of [...]
6 Step Checklist to an Effective Training Needs Analysis
Designing a culture & communication training program can lead to huge success -or it could fail. Without a good training needs analysis, you are [...]
Call Center Training Evaluation
Have you ever wondered whether your training program has any impact on learning? Do you want to redesign your training materials but not sure where [...]
Are We Getting the Right People for the Job?
A Study of English Language Recruitment Assessment Practices in the Business Process Sector: India and the Philippines In this research article written by Dr. Jane [...]
