Equip your trainers with industry-specific knowledge and skills in cross-cultural communication training, adult learning, and instructional design. Our sessions provide both the theoretical background and practical application to ensure effectiveness, backed up with pre-course tasks and reading, and post-course observations and mentoring.

Our train-the-trainer courses are tailored to your training team’s needs, based on an extensive needs analysis. This might be a training course for a particular curriculum, or our Certificate in Teaching Workplace English, which is a more general teacher-training course developed secifically for the contact center industry. For experienced training teams that want to develop their own courses, we have an Instructional Design course that provides trainers with the key skills to design and develop effective training.

The training session is just the first step in your trainers’ development. Follow-up observations, post-course coaching and consultation sessions provide trainers the support they need. This ensures they fully integrate their learning with their work performance, ensuring that the impact of the course is retained.

With a well-equipped training team, your organization can independently create novel learning solutions to address changing training needs. Achieve sustainability and lower costs by investing in your training team.