The 6th “TALKING ACROSS THE WORLD” Symposium – Communication Skills in Hong Kong and Regional Contact Centres
We are delighted to be announcing the 3rd Talking Across the World (TAW) symposium will to be held this year in Hong Kong on May [...]
The 3 Secrets to NPS Success
Revealing the communication skills successful contact centers target for customer loyalty.
How to Recruit the Perfect Agent
Enhance your recruitment process by avoiding the common pitfalls of communication assessment.
Breaking the CSAT Ceiling
How better coaching in communication can raise performance and have a sustainable impact on contact center KPIs.
