Trainer Excellence: CTWE
"CTWE has strengthened the way we conduct language training"
- IBM daksh
Good training is fundamental to developing successful agents and meeting your business goals. But good training can only be delivered by good trainers who know what they're doing and why they're doing it.
The Certificate in Teaching Workplace English (CTWE) is a comprehensive theoretical and practical program specifically targeting the skills needed in BPO training.
Train Your Trainers in the Right Skills
Being an effective call center trainer is not simply a matter of being a good agent or being a good teacher. It requires very specific skills, which the CTWE provides by certifying trainers in the principles of:
- adult learning and language learning
- communicative competency
- key agent skills - including pronunciation, language, soft skills, culture
- training delivery
- effective correction and feedback
- English for Specific Purposes
- course and lesson planning
- materials adaptation
- assessment and impact evaluation
- the application of these principles
The real proof of the CTWE lies in your trainers' ability to deliver effective training back in the classroom. Before being certified, trainers are observed conducting real training sessions are appraised according to our trainer assessment.
This way you can be assured all certified trainers not only have the knowledge but also the skills to deliver quality communication courses that develop quality agents.