Online Communication Skills
Customer Service Communication Skills (CSCS) is an online course specifically designed to develop excellent customer service communication skills in call center agents.
Culture, Soft Skills and Language Development
CSCS provides a dynamic, interactive environment in which learners have the opportunity to practice combining the skills they have learned as they record and play back their own responses to customer queries.
Each unit of work is based around an authentic customer service interaction and is focused on a specific skill (such as 'Active Listening' or 'Giving Clear Explanations').
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- Your agents develop skills in:
- accurately profiling customers from real calls
- understanding the purpose and details of a call
- developing the necessary functional language, pronunciation and soft skills to handle different kinds of customers and situations
A Flexible Tool For Skills Development
CSCS is designed to be taken as self-paced learning during training or on-the-floor. It be used as a training and coaching resource for near-hire and even experienced customer service staff so you improve skills that impact performance on calls
For more information on the product or how to purchase it, visit the CSCS website.