Committed to Quality
to raise the global standard for workplace communication solutions
FuturePerfect is a leader in workplace, call center and BPO communication solutions.
Combining academic expertise, industry knowledge and research on the real causes of communication performance problems, FuturePerfect provides customized services and products to accurately assess and effectively train your people.
Through our commitment to developing both our people and our approaches, we ensure we always provide quality solutions that improve performance.
We believe that to achieve the best, you have work with the best.
Leading From The Top
Our founder, Dr. Jane Lockwood has pioneered much of the world's academic research into call center communication. Jane is an internationally renowned expert in workplace curriculum and assessment, having created BUPLAS and led the authoring team of the Cambridge University Press-published call center coursebook, Contact US!
Supported by the rest of the executive team, this ethos of quality and integrity is a core value in everything we do.
Setting Our Standards to Exceed Yours
The only way to create high quality, customized solutions is to have a high quality team create and deliver them. We employ rigorous internal accreditation standards to ensure each and every staff member involved in your project is not just qualified but an expert in that area.
Diverse Skill Sets
End-to-end solutions require end-to-end skills. Our people are hand-picked from across the globe with specializations ranging from assessment, linguistic theory, intercultural and teacher training, all the way to BPO operations management and statistical analysis.
A core component in our commitment to quality is our unique approach to what we do, informed by the following principles and frameworks:
- Solutions have the most impact when they are focused on your specific job functions. We target the precise skills needed because our solutions are based around authentic texts (e.g. calls) and scenarios in order to maximize relevance and interest.
- Successful job performance is not just based on knowledge; it is being able to transform that knowledge into specific skills. We employ a communicative approach in our training and curriculum solutions so trainees are able to put it into practice and develop the skills they need.
- Every business is different with different issues and different needs. We target our solutions to the specific requirements and priorities of your company.
- Our solutions don't just work by chance. They are the result of extensive research, application and analysis.
- To be called a 'solution', it needs to work. Everything we do is results-driven with a focus on meeting performance targets and improving your business.
to enhance the performance of our clients' businesses through developing and delivering high-quality communication solutions
to promote best practice through openness and research
to improve ourselves and our staff through continual innovation and an ongoing commitment to quality
By combining the best people and right approaches with innovation and commitment, we've been able to create quality solutions again and again... and again.
Most of our clients are long term partnerships, and looking at the case studies it's not hard to see why
Case Study 1
A large outsourced company with found a significant correlation between agent BUPLAS scores and their metric-assessed performance on calls. By assessing for the right skills, this company was able to recruit the right people and measurably improve performance.
Case Study 2
One contact center has more than doubled their hire rate after using BUPLAS for recruitment, creating significant cost savings while also improving new-hire quality.
To see more case studies, click here.